Return & Refund Policy

Last Updated: August 26, 2026

Return Window

You must contact Difnørtian to request an eligible change-of-mind return within 14 days of delivery.

The return does not need to be completed within that 14-day period. Once a return is approved, the return shipment must be postmarked within 7 days of the return instructions being issued.

Change-of-Mind Returns

Ø-Core mousepads are performance surfaces intended for direct use on a desk and with gaming equipment. For product integrity and condition reasons, change-of-mind returns are accepted only while the product remains:

• Sealed and unopened
• Undamaged
• In its original product packaging
• Complete with all included materials

Once the product packaging seal has been broken, the product is no longer eligible for a change-of-mind return.

This restriction applies only to ordinary change-of-mind returns. It does not affect eligible claims involving shipping damage, incorrect products, or manufacturing defects.

Problems With Your Order on Arrival

If your order arrives damaged, contains an incorrect item, or has an obvious manufacturing issue, contact us at support@difnortian.com as soon as possible and no later than 48 hours after delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and affected area
• Photos of the packaging
• A photo of the shipping label

We may request additional photographs, video, or other reasonable information where necessary to review the claim.

Opening the product packaging does not affect your ability to report an eligible arrival issue.

For a verified covered claim, Difnørtian may provide a replacement, refund, or another appropriate resolution and will cover applicable shipping costs.

Manufacturing Defects Found Later

A manufacturing defect that becomes apparent after the initial 48-hour arrival period may still be eligible under our Limited Warranty.

The 48-hour arrival-reporting period does not shorten the applicable six-month Limited Warranty for eligible manufacturing defects.

How to Request a Return

Contact support@difnortian.com within 14 days of delivery and include:

• Your order number
• The email address associated with the order
• The reason for the return request

Do not send a product back before receiving return authorization and instructions from Difnørtian.

Unauthorized returns may be refused or delayed.

Return Shipment Deadline

Once a return is approved and return instructions are issued, the return shipment must be postmarked within 7 days.

Return authorization may expire if the product is not shipped within this period.

Return Shipping

For ordinary change-of-mind returns:

• The customer is responsible for return shipping costs.
• Original outbound shipping charges are non-refundable.
• Difnørtian does not charge a restocking fee for an eligible return.

You are responsible for packaging the product appropriately to prevent damage during return transit. We recommend using a trackable shipping service.

For verified damaged, incorrect, or covered defective orders, Difnørtian will cover applicable return or replacement shipping costs where required.

Return Inspection

Returned products are generally inspected within 3–5 business days after receipt.

If the return satisfies the applicable requirements, it will be approved for refund.

If a returned product does not meet the return requirements, we will notify you and provide information regarding available next steps.

Refund Method

Approved refunds are issued to the original payment method whenever reasonably possible.

We do not issue cash refunds and do not currently offer store credit as the standard refund method.

If the original payment method is no longer available, contact us so we can review the available options.

Refund Processing Time

Difnørtian processes approved refunds within 5 business days.

After the refund has been processed by Difnørtian, your bank, card issuer, or payment provider may require additional time before the funds appear in your account. That additional processing time is outside our control.

What Is Refunded

For an eligible ordinary return, we refund the amount actually paid for the returned product.

For change-of-mind returns:

• Original shipping charges are non-refundable.
• Return shipping is not reimbursed.
• No restocking fee is charged for an eligible return.

For a verified problem caused by Difnørtian or another covered issue, applicable shipping charges may also be refunded or otherwise covered.

Discounted and Promotional Orders

Refunds are based on the amount actually paid for the product.

Promotional discounts do not have separate cash value.

Single-use promotional codes are not automatically reissued after a return or refund.

If Difnørtian cancels an order because of an inventory, fulfillment, pricing, or other issue on our side, we may restore or replace an affected promotional benefit where appropriate.

Partial Refunds

If only part of an order is eligible for refund, the refund is calculated based on the amount actually paid for the affected product or portion of the order.

Shipping charges are not automatically refunded proportionally.

Cancellations

Orders may be cancelled before they are fulfilled.

If you need to cancel an order, contact support@difnortian.com as soon as possible. We will make reasonable efforts to process the cancellation before fulfillment.

If an order is successfully cancelled before fulfillment, all applicable amounts collected for the cancelled order will be refunded to the original payment method.

Early Release orders may also be cancelled for a full refund at any time before fulfillment.

Once an order has been fulfilled, it can no longer be cancelled. If the order is eligible for return after delivery, the return requirements in this policy apply.

If Difnørtian cancels an order because of an inventory, fulfillment, payment, pricing, shipping restriction, or other processing issue, any applicable amount collected for the cancelled order will be refunded.

Canadian Returns

Canadian customers outside Quebec follow the same return eligibility requirements.

For ordinary change-of-mind returns, the customer is responsible for return shipping and original outbound shipping charges remain non-refundable.

Import duties, taxes, brokerage fees, clearance charges, or similar amounts paid directly to customs authorities or carriers are not refunded by Difnørtian.

Where a Canadian order is cancelled before fulfillment, any applicable amount collected directly by Difnørtian for the cancelled order will be refunded according to the cancellation terms above.

Exchanges

We do not currently offer ordinary direct exchanges.

If you would like a different product, you may return an eligible product under this policy and place a new order separately.

Damaged, incorrect, or defective products may be handled differently depending on the circumstances and available inventory.

Giveaway, Promotional, and Complimentary Products

Giveaway prizes, creator samples, promotional units, and other products provided free of charge are not eligible for ordinary return or cash refund.

Genuine manufacturing issues involving complimentary products may still be reviewed by Difnørtian at our discretion.

Products Purchased From Third Parties

This policy applies to products purchased directly from Difnørtian.

Products purchased from an authorized retailer, marketplace, or other third-party seller are generally subject to that seller's return and refund policy.

Fraud and Abuse

We may deny a return, refund, or cancellation request where there is reasonable evidence of fraud, deliberate damage, false information, product substitution, tampering, duplicate claims, or abuse of the return or refund process.

Nothing in this policy limits rights that cannot legally be excluded.

Changes to This Policy

We may update this Return & Refund Policy from time to time.

The policy applicable to an order will generally be the version in effect when the order was placed, except where applicable law requires otherwise.

Contact Us

Difnortian LLC
Seattle, Washington, United States
support@difnortian.com