Shipping Policy

Last Updated: August 26, 2026

Where We Ship

Difnørtian currently ships to the United States and Canada, excluding Quebec.

Within the United States, we ship to:

• All 50 U.S. states
• Washington, D.C.
• APO, FPO, and DPO addresses

We do not currently ship to:

• U.S. territories
• P.O. Boxes
• Quebec
• Mexico
• Other international destinations

Additional destinations may be added in the future.

Shipping Origin

Orders are fulfilled and shipped from Washington State, United States.

Our fulfillment location is not a retail location and is not open to the public.

Order Processing

In-stock orders are generally processed and handed to the carrier within 1–3 business days.

Business days exclude weekends and U.S. federal holidays.

Processing time refers to the time required to prepare an order and hand it to the carrier. It does not include carrier transit time.

Processing may take longer during launches, holidays, periods of unusually high order volume, or other exceptional circumstances.

Early Release Orders

Certain products may be offered through an Early Release before inventory is available for immediate shipment.

Early Release orders are accepted before the applicable inventory reaches our fulfillment location. Fulfillment begins once inventory has arrived, completed any necessary inbound processing, and is available to ship.

Any expected fulfillment or release timing shown on the product page is an estimate and may change because of circumstances including:

• Production delays
• International freight
• Customs processing
• Carrier delays
• Other circumstances outside our reasonable control

If expected timing changes materially, we may notify affected customers using the email address associated with the order.

Early Release orders may be cancelled before fulfillment in accordance with our Return & Refund Policy.

Shipping Rates

Shipping is paid by the customer and calculated at checkout.

Available shipping services and rates depend on factors including:

• Delivery destination
• Package details
• Carrier availability
• Selected shipping service

We do not charge a separate handling fee.

Product prices do not include shipping charges, applicable taxes, duties, or other import-related charges unless expressly shown at checkout.

Delivery Estimates

Delivery estimates shown at checkout are estimates only.

Actual delivery may be affected by:

• Carrier transit times
• Customs processing
• Weather
• Holidays
• Service disruptions
• Destination
• Other circumstances outside our reasonable control

Difnørtian does not guarantee carrier delivery dates.

Shipping to Canada

Canadian orders ship from the United States.

Available carrier services and shipping rates are displayed at checkout.

Canadian customers may be responsible for applicable:

• Import duties
• Taxes
• Brokerage charges
• Customs clearance charges
• Carrier handling or disbursement fees

Any import-related charges not collected by Difnørtian at checkout are the responsibility of the recipient.

These charges are determined by applicable government authorities and carriers and are separate from shipping charges paid to Difnørtian.

We cannot predict or guarantee the amount of import-related charges that may apply to an individual shipment.

Difnørtian will not declare a commercial shipment at a false value or mark a commercial order as a gift.

If a Canadian shipment is refused or abandoned because applicable import or carrier charges are not paid, it may be treated as a returned-to-sender shipment.

Difnørtian does not currently ship to Quebec.

APO, FPO, and DPO Addresses

We accept orders to APO, FPO, and DPO addresses where supported by the available shipping service.

Delivery to military addresses may take longer than ordinary domestic delivery, and tracking information may become limited after the shipment enters the military postal system.

Shipping Confirmation and Tracking

You will receive a shipping confirmation email after your order ships.

Tracking information will be included when available.

Tracking may take time to update after the carrier receives the package. Scan timing is controlled by the carrier.

Cross-border shipments may also experience periods with limited tracking updates while undergoing customs processing.

Shipping Addresses

You are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact support@difnortian.com as soon as possible.

We will make reasonable efforts to correct shipping information before fulfillment, but changes cannot be guaranteed once fulfillment has begun or a shipping label has been created.

If an order is delayed, returned, or incurs additional charges because of an incorrect or incomplete customer-provided address, those additional costs may be the customer's responsibility.

Carrier Delays

After an order is handed to the carrier, delivery timing is primarily controlled by the carrier.

Difnørtian is not responsible for ordinary carrier delays, customs processing delays, weather events, or service disruptions outside our reasonable control.

If tracking has not updated for an unusual period or you believe a shipment may be lost, contact us and we will review the shipment and work with the carrier where appropriate.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, we recommend first:

• Checking around the delivery location
• Checking with other members of your household or building
• Checking with neighbors where appropriate
• Reviewing any delivery details or photographs provided by the carrier

If the package still cannot be located, contact us at support@difnortian.com.

Each case is reviewed using the available tracking, delivery, and carrier information. A carrier delivery scan does not automatically determine the outcome of a claim.

Lost Shipments

If a shipment appears to have been lost in transit, we may investigate the shipment with the carrier before determining a resolution.

Where a shipment is verified as lost, an eligible claim may result in:

• A replacement
• A refund
• Another appropriate resolution

Returned-to-Sender Shipments

If an order is returned to Difnørtian because of:

• An incorrect or incomplete address
• Failed delivery
• Refusal of delivery
• Unpaid import or carrier charges
• Another issue attributable to the recipient

we will review the available options with you.

Additional shipping charges required to resend the order may be your responsibility.

If a refund is issued instead, original shipping charges and carrier costs resulting from the return may be non-refundable or deducted from the refund where appropriate.

This does not apply where the shipment was returned because of an error by Difnørtian or another verified covered issue.

Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, contact us as soon as possible and no later than 48 hours after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label

These claims are handled under our Return & Refund Policy.

For a verified covered claim, Difnørtian will cover applicable shipping costs.

A manufacturing defect that becomes apparent after the initial arrival period may still be eligible under our Limited Warranty.

Order Changes and Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

Cancellation is available before fulfillment in accordance with our Return & Refund Policy.

Once an order has been fulfilled, it can no longer be cancelled.

Changes to shipping details cannot be guaranteed once fulfillment has begun.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our fulfillment operations, shipping availability, carriers, or business practices.

The policy applicable to an order will generally be the version in effect when the order was placed, except where applicable law requires otherwise.

Contact Us

Difnortian LLC
Seattle, Washington, United States
support@difnortian.com